RETURNS AND REFUNDS POLICY

Our Returns and Refunds Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Returns and Refunds Policy at any time.

• RETURNS POLICY

If the product is incorrect from the one that the customer ordered or when the items are damaged, the customer can return it within 14 days after delivery, we will ask the customer to send the product back to our office (provided you by email). In this case, the customer shall be held responsible for all the shipping fees.

Eligibility for Return:

• The customer must ensure to return the item with its original packaging and all accessories in the same condition as received. By original packaging, we mean that the product isn’t used with proof of purchase, order number.
• All customers must contact www.shop.selldevice.com for approval before sending or returning any item to us.
• www.shop.selldevice.com will not be responsible for the returned item without prior notification to www.shop.selldevice.com.

 In a determination to accomplish user satisfaction, if there is an issue, you can contact us through our email hello@selldevice.com.

We take user feedback very seriously and use it to constantly improve our quality of service.

Any sale or promotional items that are sold are non-refundable and non-exchangeable.

Note: www.shop.selldevice.com reserves the right to any changes in the return policy. Any changes will be updated on our website.

• METHODS OF PAYMENT AND REFUND

We will refund your amount to the original payment method, once it has been processed.

• REFUND CYCLE:

The complete refund process normally takes about 15-30 working days from the date of confirmation of the refund.